$200,000 Teacups

Randy Pausch (the last lecture guy) was also a consultant for Disney. He did a talk to Disney employees called the $200,000 (not sure of this number) Teacups. Apparently he and his brother came to Disney as children. They searched meticulously for the perfect gift for their mom. They bought her a set of Disney teacups in a Disney souvenir shop. They took the purchase with them through the day and upon later inspection found that the teacups had broken (perhaps on a ride or something). They went back to the store to see if they could still afford to get something else for their mom only to have the store clerk replace the teacups for free - no questions asked. The story was later conveyed to Randy's mom, who was very impressed with the way Disney showed compassion to her sons. She never forgot it. It just so happened that years later Mrs. Pausch became the National President of a civic organization. They held numerous national conferences during her tenure and guess where each of them were held. Each of these conferences represented thousands of dollars in revenue and profits to the Disney organization, all thanks to a clerks compassion in replacing a set of teacups.

I haven't lost any teacups but my little girl, Addison dropped her ice cream shortly after this picture was taken. When we got to the next stand I asked the lady if they took the credit card and she said certainly so I ordered the ice cream. The lady took note to Addison's tears and as she handed her the ice cream. Olivia told the lady she was crying because she dropped her ice cream. When I went to pay, she refused my card because she just wanted to dry those tears.

A few nights ago we were at Disney Studios and the girls wanted popcorn. We were going to get them a popcorn to share. We got to the popcorn cart just as they were trying to close. Megan said, we just need one box of popcorn. The lady, noticing that we had two girls, set two popcorns on the counter and said that these girls needed their own popcorn. She said there would be no charge since they were closing anyway. I guess it was on the mouse (get it?).

When we arrived late to Cindella's Royal Table the restaurant manager noticed that the girls did not have autograph books. He gave each of them a book and pen and showed them just how to use them. We noticed later that they were selling these books for $6.00 each all over the parks.

I feel that Disney has taken care of my girls and I appreciate it. I may never be responsible for planning a conference but then again - when it comes to myself or anyone who might read this blog - you just never know. Maybe one day I will write about the $500,000 ice cream.

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