It's on the Mouse

I am often impressed with Disney.  They sometimes disappoint but often impress.  I wrote about some on this blog during our last visit but this visit there were several instances when the Disney commitment to satisfaction hit home for us.

Once when pushing the stroller along in Epcot my drink slipped out of the drink holder.  I was almost done with it, so it was no big deal but a Disney employee came over to let me know that I could tell any place that sold drinks that I spilled it and that they would be glad to refill it at no charge.

We bought the Fatasmic Dinner Package at Mama Melrose in Disney Studios.  [This is a package whereby you get preferred and reserved seating at Fantasmic for eating at select restaurants which saves you hours in line] While we were eating the bottom fell out and it continued to rain into the night.  We thought we would just be out since Fantasmic would not be performed because of weather.  Megan asked someone at customer service and they told her that the tickets would be good for the next five days.  That sounds good and we tried couple of times to attend the performance - even once actually sitting in our seats - only to have it rain us out again, and again.  Some days later we went to Fantasmic heading to regular seating because the five days had passed.  Megan told one of the employees of our difficulties with the Fantasmic Dinner Package on her way in.  To make a long story a little shorter - by the time Addison and I joined our family (we had ridden Tower of Terror again) we were seated front and center - best seats in the house - in the Fantasmic Dinner Package seating.

On our last day we rolled up to the pay at the parking lot.  Megan joked with the attendant that they should have a buy 9 get 1 free.  The attendant inquired why she would say that; Megan explained that we had been 9 days and this was our last day.  He told her that he agreed and that this is her lucky day because parking today is on Mickey - In other words ... its on the mouse!

One more reason that we love Disney - and one more reason I wish that other parks would go to school on Disney's commitment to the customer over being right.